Suggestions and Reports
Description of Service:
A comprehensive digital service designed to support beneficiaries and enhance their satisfaction by efficiently and flexibly receiving and handling complaints, reports, inquiries, and suggestions in the shortest possible time, through an integrated unified system.
The service also enables users to report security issues and accessibility problems to ensure a safe and inclusive digital environment for all.
Service Charge:
For free
Alternative channels of service:
Dear beneficiary, if you are unable to access the service online, you can contact our Contact Center through live chat on the HRDF Portal or through customer service on 8001222030.
Type of Service:
Individuals - Service Provider
Steps to get the service:
- Access the HRDF website through the following link https://hrdf.org.sa.
- Select "Contact Us".
- Fill out the form with the required basic information (customer details and request description).
- Attach any supporting evidence, if available.
- Submit the report and receive an automatic notification with a reference number.
- The report will be reviewed and handled by the designated team.
- The user will be notified upon completion of the processing and final closure.
Post-service submission procedures and instructions:
- The system automatically sends the ticket to the concerned party and circulates it automatically.
- Inquiries and complaints service is subject to performance measurement to improve the speed of completion and the quality of processing.
- The service allows the application to return to the beneficiary if additional information is needed and the beneficiary will be notified by e-mail to complete such information.
- Upon completion of the ticket processing, the beneficiary will be notified by text message to the mobile number registered at the time of submitting the request.
The beneficiary can object to the solution by filling out the questionnaire form sent in the e-mail.
Required documents:
Attach the supporting documents of the complaint (if any).
Corruption Reporting
The report can be delivered to the National Anti-Corruption Commission (Nazaha) through any of the following means:
- Toll-free number: 980
- WhatsApp No.: 00966539980980
- Fax: 00966114420057
- Email: 980@nazaha.gov.sa
- Service to the following postal address:
Oversight and Anti-Corruption Authority P.O. Box (Wasel) 7667 Olaya – Al-Ghadeer District Riyadh 13311-2525 Kingdom of Saudi Arabia. - Submit the report in person.
- Send a telegram.
- Through reporting service on the NAZAHA website, or through the mobile application (reporting service in the application is subject to update)
- To visit the service page on the website of the National Anti-Corruption Commission click here
