An Official website of the Kingdom of Saudi Arabia

Official Saudi Government website URL ends with org.sa

Website belongs to an official government organization in the Kingdom of Saudi Arabia always ends with org.sa

Official Secure websites use HTTPS

Secured governments websites in the Kingdom of Saudi Arabia use Https encryption.

Registered on Digital Government Authority: 20260606461
Outline style icon representing a calendar date Thu 05 Nov 2026

Service Level Agreement

The Human Resources Development Fund (HRDF) emphasizes its commitment to ensuring that its e-services are accessible at all times. Below is a list of e-services that meet the specified standards, along with a commitment to the maximum service delivery timeframe. Please note that this timeframe does not include the time required to submit missing requirements if the user fails to provide all requested information, nor does it include processing times by third parties, such as other government entities, should the nature of the transaction so require.

Levels of electronic service provision

Services Provided Duration (Business Days) Service Availability Time
Job Search Benefit
Apply for Job Search Benefit Program Immediate 24/7
Withdrawal from Job Search Benefit Program Immediate 24/7
Ride-Hailing (Directed Transportation)
Registration for Ride-Hailing Product Immediate 24/7
Order Delivery
Registration for Order Delivery Support Product Immediate 24/7
Employment Subsidy
Apply for Employment Subsidy Request Immediate 24/7
Career Guidance and Counseling Program
Create a Smart CV Immediate 24/7
Conducting a Career Interest Assessment Immediate 24/7
Register for a Group Career Guidance Immediate 24/7
Register for an Individual Career Guidance Session Immediate 24/7
Register for A Workshop Immediate 24/7
Conducting a skills confidence test Immediate 24/7
Deroob (Individuals)
Interactive Sessions Immediate 24/7
Training Courses Immediate 24/7
Learning Paths Immediate 24/7
Certificate Verification Immediate 24/7
Supported Programs Immediate 24/7
Deroob (Establishments)
Employee Management Immediate 24/7
Add Training Content Immediate 24/7
Manage Training Content Immediate 24/7
On-the-Job Training - Graduate Development (Tamheer) - Individuals
Apply for Graduate Development (Tamheer) Immediate 24/7
Download Training Certificate for Graduate Development Product Immediate 24/7
Withdrawal from Training Opportunity in Graduate Development Product 3 working days 24/7
On-the-Job Training - Graduate Development (Tamheer) - Establishments
Dismiss a Trainee from Graduate Development Product 3 working days 24/7
Manage Training in Graduate Development Product Immediate 24/7
Training Advertisements for Graduate Development Product 5 working days 24/7
On-the-Job Training - Cooperative Training
Registration for On-the-Job Training Program Immediate - Electronic 24/7
Apply for Training Opportunity Immediate - Electronic 24/7
Print Certificate Immediate - Electronic 24/7
On-the-Job Training - Professional Experience
Registration for On-the-Job Training Program Immediate - Electronic 24/7
Apply for Training Opportunity Immediate - Electronic 24/7
Print Certificate Immediate - Electronic 24/7
Qurrah - Individuals
Registration for Childcare Hospitality Support Product 24 hours Immediate
Adding a Child in Childcare Hospitality Support Product 24 hours Immediate
Service Booking at a Center or Nursery 24 hours Immediate
Qurrah - Establishments
Registration for Childcare Hospitality Support Product 24 hours Immediate
Adding Services to Center Account 24 hours Immediate
Accepting Pending Booking at the Center 24 hours Immediate
Wusool
Service Acquisition Immediate 24/7
Eligibility Verification Immediate 24/7
Work and Home Location Setting Immediate - Electronic 24/7
Data Transfer to Service Providers Promptly within 24 hours 24/7
Adding Email and Mobile Phone Number to Service Provider Immediate 24/7
Select a Wusool Vehicle via the Application Immediate 24/7
Renewal of Support Balance Based on Category Automatically at the beginning of each calendar month 24/7
Trip Cost Deduction Immediate - Electronic 24/7
Kidney Dialysis Support Product
Apply for Kidney Dialysis Support Immediate 24/7
Maharat Product
Manage Enrollment Requests by Training Providers for Maharat Product Immediate - Electronic 24/7
Withdrawal from Training Opportunity by Individuals for Maharat Product Immediate - Electronic 24/7
Apply for Training Opportunity by Individuals for Maharat Product Immediate - Electronic 24/7
Issuance of Training Certificate by Training Service Providers for Maharat Product Immediate - Electronic 24/7
Add New Training Course by Establishment for Maharat Product Immediate - Electronic 24/7
Professional Certifications Product
Add Training Program for Professional Certification Immediate 24/7
Cancel Training for Professional Certification Immediate 24/7
Registration Request for Professional Certification Training Program Immediate 24/7
Support Request for Professional Certification Training Program Immediate 24/7
Direct Support Request for Certifications Immediate 24/7
HRDF Leadership Academy Product
Program Application Submitted by the establishment via the program email: AcademicAF@hrdf.org.sa 24/7
Eligibility Verification Conducted in two phases:
1- Initial Screening: upon applying via the portal (2 working days)
2- Final Acceptance: by the admissions committee (3 working days)
24/7
Training Program Duration 12 weeks 24/7
Support Amount Disbursement Disbursed to the service provider based on the signed contract and specified contract timeline (after completion of each 12-week cohort) 24/7
Strategic Partnerships Institutes Support Product
Accreditation of a New Training Entity for Strategic Partnerships Institutes Support Product 5 working days 24/7
Accreditation of a Training Program for Strategic Partnerships Institutes Support Product 5 working days 24/7
Support Request for Strategic Partnerships Institutes Support Product 5 working days 24/7
Financial Claims Submission for Strategic Partnerships Institutes Support Product 3 working days 24/7
Tojjar Apps (9/10ths Portal)
Apply for Registration Support in Tojjar Apps Immediate 24/7
Tojjar Kiosks (9/10ths Portal)
Apply for Tojjar Kiosks Support 5 days 24/7
Apply for Tojjar Kiosks Hosting Request 20 days 24/7
Bahr (9/10ths Portal)
Electronic Payment on Bahr Platform Immediate 24/7
Withdrawal of Due Funds on Bahr Platform Immediate 24/7
Project Creation on Bahr Platform 45 minutes 24/7
Bidding / Applying for Projects on Bahr Platform Immediate 24/7
Dispute Arbitration on Bahr Platform 5 days 24/7
Forsa (9/10ths Portal)
Add/Delete Establishment Representative on Forsa Platform Immediate 24/7
Add/Delete Branch on Forsa Platform Immediate 24/7
Creation and Management of Tenders (Competitions) on Forsa Platform 40 minutes 24/7
Submit Bids for Tenders (Competitions) on Forsa Platform Immediate 24/7
Tender Management on Forsa Platform 40 minutes 24/7
Zaad (9/10ths Portal)
View Reports and Statistics on Zaad Platform Immediate 24/7
Jadarat Platform
Interview Request Immediate - Electronic 24/7
Reject Interview Result Immediate - Electronic 24/7
Exclude/Cancel Candidate Immediate - Electronic 24/7
Create / Approve Nomination Lists Immediate - Electronic 24/7
Medical Examination Invitation Immediate - Electronic 24/7
Enter Medical Examination Result Immediate - Electronic 24/7
Send Job Offer Immediate - Electronic 24/7
Configure Job Matching Settings Immediate - Electronic 24/7
Set Matching Preferences Immediate - Electronic 24/7
Create Employment Contract Immediate - Electronic 24/7
Create Professional Profile on Jadarat Platform Immediate 24/7
Manage Job Vacancies on Jadarat Platform Immediate 24/7
Apply for Jobs on Jadarat Platform Immediate 24/7
Withdraw Job Application on Jadarat Platform Immediate 24/7
Exclude Applicants on Jadarat Platform Immediate 24/7
Shared Services  
Registering Individuals/Establishments in the Human Resources Development Fund's Electronic Services Immediate 24/7
Applying for the Fund's Programs Immediate 24/7
Verifying Individuals' Bank Accounts 5 to 7 Business Days 24/7
Services Provided Duration (Business Days) Service Availability Time
Branches / Recruitment Channels
Applying for employment services at Hadaf branches and centers Immediate 24/7
Branch Visit / Recruitment Channel - 5 Business Days
Immediate 24/7
Services Provided Duration (Business Days) Service Availability Time
Support and Assistance
Instant chat Less than a minute Sunday to Thursday from 8:00 AM to 8:00 PM
Sign Language - Sunday to Thursday from 8:00 AM to 8:00 PM
Customer Service Less than a minute Sunday to Thursday from 8:00 AM to 8:00 PM
Call Back 2 working days Sunday to Thursday from 8:00 AM to 8:00 PM
E-mail 3 working days Sunday to Thursday from 7:00 AM to 11:00 PM
Contact Us 8 working days Immediate
Request status inquiry 24/7 Immediate
Social Media Support and Assistance 30 minutes Sunday to Thursday from 7:00 AM to 11:00 PM
Chat Bot 24/7 Immediate
Services Provided Duration (Business Days) Service Availability Time
Open Data
Open Data Request 10 to 15 working days 24/7
Data Sharing Request 10 working days 24/7

Latest Update : 28 Oct 2026 - 17 Jumada al-awwal 1448 - 12:46 PM Saudi time