Service Level Agreement
Human Resources Development Fund asserts its keenness to provide e-services at all times on its e-services. You can find below a list of the standards-compliant e-services with a commitment to the maximum service time. Kindly note, that the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of the transaction.
Provided services |
Time (working days) |
Service availability |
|
Branches and Recruiters Channels
|
Registration of individuals in HRDF electronic services |
Instant |
24/ 7 |
Applying for employment services at HRDF branches and centers |
Instant |
24/ 7 |
|
Visiting the branch / employment channel |
- |
24/ 7 |
Provided services |
Time (working days) |
Service availability |
|
Shared Services
|
Individual/ establishments registration on e-services of HRDF |
Instant |
24/ 7 |
Apply for HADF programs |
Instant |
24/ 7 |
|
Verify the banking account of individuals |
From 5 To 7 business Days |
24/ 7 |
Program Name |
Provided services |
Time (business days) |
Service availability |
Job Search Subsidy
|
Apply for the program |
Instant |
24/ 7 |
Check Eligibility |
Eligibility is checked in two stages: |
24/ 7 |
|
Job seeker seriousness evaluation |
60 days (from the date of eligibility status change to enrolled beneficiary) |
24/ 7 |
|
Assistance amount payment |
Assistance aid shall be paid on the 5th day of each Gregorian month, unless it is: |
24/ 7 |
|
Withdrawal from program for certain cases (enrolled-qualified) |
Instant |
24/ 7 |
|
Directed Transport |
Apply for the program |
Instant |
24/ 7 |
Check Eligibility |
Eligibility is verified in two stages: |
24/ 7 |
|
Check trip performance standards |
From the 15th to the 18th of each Gregorian month |
24/ 7 |
|
Support/ Subsidy amount payment |
The 28th of each Gregorian month |
24/ 7 |
|
Delivery Service |
Apply for the program |
Instant |
24/ 7 |
Check Eligibility |
Eligibility is verified in two stages: |
24/ 7 |
|
Check trip performance standards |
From 20th of the last month to 19th of the current month |
24/ 7 |
|
Support/ Subsidy amount payment |
Invoice will be issued in two stages: |
24/ 7 |
|
Employment Support
|
Apply for the program |
Immediate |
24/ 7 |
Subsidy application processing |
Within 17 working days |
24/ 7 |
|
Check Eligibility |
The 21st of each Gregorian month |
24/ 7 |
|
Support/ Subsidy amount payment |
The 1st of each Gregorian month |
24/ 7 |
|
Career Guidance and Counseling Portal (Sobol)
|
Registration |
Instant |
24/ 7 |
Start Career Guidance |
Instant |
24/ 7 |
|
Career Tendency Scale |
Instant |
24/ 7 |
|
Book a career guidance session |
Instant |
24/ 7 |
|
Providing Career Counseling Session |
According to the date and time specified by the beneficiary |
24/ 7 |
|
Review personal profile |
Instant |
24/ 7 |
|
Career path on the (Sobol) platform |
Instant |
24/7 |
|
Future professions |
Instant |
24/7 |
|
Academic specialties on the (Sobol) platform |
Instant |
24/7 |
|
Create CV on the (Sobol) platform |
Instant |
24/7 |
|
Career Guidance in Universities
|
Registration |
Instant |
24/7 |
Workshop seat booking |
Instant |
24/7 |
|
Workshop attendance |
As per scheduled time |
24/7 |
|
Career guidance session booking |
Instant |
24/7 |
|
Career guidance session delivery |
As per scheduled time |
24/7 |
|
View personal profile |
Instant |
24/7 |
|
workshops in universities |
As per scheduled time |
24/7 |
|
Registering for guidance session in university |
Instant |
24/7 |
|
Career Guidance in Schools |
Workshops in schools |
Instant |
24/7 |
Doroob (Individual)
|
Webinars |
Instant |
24/ 7 |
Training Courses |
Instant |
24/ 7 |
|
Training Tracks |
Instant |
24/ 7 |
|
Verify Certificate |
Instant |
24/ 7 |
|
Supported Programs |
Instant |
24/ 7 |
|
Doroob (Establishment)
|
Employees Management |
Instant |
24/ 7 |
Add training content |
Instant |
24/ 7 |
|
Training content management |
Instant |
24/ 7 |
|
Graduate Development (Tamheer)
|
Registration for on-the-job training program |
Instant - Electronic |
24/ 7 |
Eligibility check |
Instant - Electronic |
24/ 7 |
|
Application for training opportunity |
Instant - Electronic |
24/ 7 |
|
Payment of allowance |
(10th-15th of each month) |
24/ 7 |
|
Certificate printing |
Instant - Electronic |
24/ 7 |
|
Cooperative Training
|
Registration for on-the-job training program |
Instant - Electronic |
24/ 7 |
Application for training opportunity |
Instant - Electronic |
24/ 7 |
|
Certificate printing |
Instant - Electronic |
24/ 7 |
|
Professional Experience
|
Registration for on-the-job training program |
Instant - Electronic |
24/ 7 |
Application for training opportunity |
Instant - Electronic |
24/ 7 |
|
Certificate printing |
Instant - Electronic |
24/ 7 |
|
Qurrah - Individuals
|
Registration in HRDF e-services |
Instant |
24/ 7 |
Eligibility check in HRDF e-services |
Instant |
24/ 7 |
|
Registration in Qurrah platform |
Instant |
24/ 7 |
|
Check child's eligibility on Qurrah platform |
1-2 business days |
24/ 7 |
|
Select center |
Instant |
24/ 7 |
|
Center acceptance for booking via Qurrah platform |
a business day |
24/ 7 |
|
Payment after center acceptance for booking |
Instant |
24/ 7 |
|
Qurrah - Establishments
|
Registration on Qurrah platform |
Instant |
24/ 7 |
Eligibility check for centers |
24 hours |
24/ 7 |
|
Add and publish services on Qurrah platform |
Instant |
24/ 7 |
|
Payment to centers via Qurrah platform |
15th-25th of each month |
24/ 7 |
|
Wusool
|
Eligibility check |
Instant |
24/ 7 |
Determine work and home location |
Instant - Electronic |
24/ 7 |
|
Transfer information to service providers |
Instant (within 24 hours) |
24/ 7 |
|
Add email and phone number with service provider |
Instant |
24/ 7 |
|
Choose Wusool vehicle through the app |
Instant |
24/ 7 |
|
Renew support balance based on category |
Automatically at the start of each month |
24/ 7 |
|
Deduct trip cost |
Instant - Electronic |
24/ 7 |
|
Dialysis Product |
Attach monthly evidence from establishments (employee status report) |
2 business days |
24/ 7 |
Maharat Product
|
Manage applications by Maharat product training providers |
Instant - Electronic |
24/ 7 |
Applying/withdrawing from an internship opportunity by individuals for a skills product |
Instant - Electronic |
24/ 7 |
|
Issuing a training certificate by training service providers for Maharat product |
Instant - Electronic |
24/ 7 |
|
Add and approve a new invoice by training service providers for Maharat product |
Instant - Electronic |
24/ 7 |
|
Professional Certification Product
|
Apply for the program |
Instant via HRDF e-services |
24/ 7 |
Eligibility check |
Check eligibility conditions on website |
24/ 7 |
|
Training program duration |
Not applicable |
24/ 7 |
|
Support payment |
Periodic payments, no fixed date |
24/ 7 |
|
Hadaf Leadership
|
Apply for the program |
Via email: AcademicAF@hrdf.org.sa |
24/ 7 |
Eligibility check: Step 1 (initial review), Step 2 (final approval by admissions committee) |
2-3 business days |
24/ 7 |
|
Training program duration |
12 weeks |
24/ 7 |
|
Support payment |
based on contract and duration, after completing 12 weeks for each group |
24/ 7 |
|
Nine Tenths (Tojjar App) |
Apply for registration support in tojjar applications |
Instant |
24/ 7 |
Nine Tenths (Tojjar Booth)
|
Apply for support for tojjar booths |
5 Day |
24/ 7 |
Apply for hosting tojjar booths |
20 Day |
24/ 7 |
|
Nine Tenths (Bahar)
|
E-Payment on Bahr platform |
Instant |
24/ 7 |
Withdrawal of amounts due on the Bahr platform |
Instant |
24/ 7 |
|
Create projects on Bahr platform |
45 minutes |
24/ 7 |
|
Apply for projects on the Bahr platform |
Instant |
24/ 7 |
|
Arbitration in the Bahr platform |
5 Day |
24/ 7 |
|
Nine Tenths (Forsah)
|
Add/delete a facility commissioner on the Forsa platform |
Instant |
24/ 7 |
Add/delete a branch on Forsa platform |
Instant |
24/ 7 |
|
Create and manage a tender (competition) on the Forsa platform |
Instant |
24/ 7 |
|
Apply for a tender (competition) on the Forsa platform |
40 minutes |
24/ 7 |
|
Competition management on Forsa platform |
Instant |
24/ 7 |
|
Manage opportunity (price comparison, opportunity extension, cancellation) |
40 minutes |
24/ 7 |
|
Nine Tenths (Zaad) |
View reports and statistics on the Zaad platform |
Instant |
24/ 7 |
To view service performance statistics click here