Beneficiary Centricity Policy
Policy Objective
This policy aims to enhance end-user satisfaction and improve their overall experience by guiding digital operations and services through the following:
• Ensuring ease of use and accessibility of government digital services, along with providing users the information they need.
• Strengthening engagement and interaction between government entities and beneficiaries.
• Delivering a seamless experience for users of government digital services.
• Building trust in government digital services.
• Ensuring equal access for all beneficiaries to government digital services.
Policy Provisions
Article 1
Establish user-centric foundations to ensure optimal use and adoption of digital services, and to guarantee equal access to government digital information and services for all groups.
Article 2
Improve the user experience when interacting with the Human Resources Development Fund and its digital services, while distinguishing between physical and digital customer experiences.
Article 3
Promote beneficiary engagement, foster a user-centered culture, enhance communication with users, and monitor adoption rates of government digital services.
Article 4
Define HRDF’s vision for the user experience of its digital services in alignment with the regulations and frameworks issued by the Digital Government Authority.
Policy Archive
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