Service Level Agreement
The King Khalid University e-portal includes a help and support section for all beneficiaries of the university’s electronic services, through various communication channels within the portal, and by providing readable content, materials and media in multiple formats, in addition to detailed information and links as forms of assistance to beneficiaries. The King Khalid University e-portal administration is committed to interacting and responding to inquiries received through the Contact Us page.
King Khalid University's online portal places the utmost importance on the confidentiality and privacy of information for all university staff members when using any of the services available on the portal. This is a condition of using the university's website.
For more information about privacy and confidentiality, click here to visit the Privacy Policy page.
King Khalid University's online portal places the utmost importance on the confidentiality and privacy of information for all university staff members when using any of the services available on the portal. This is a condition of using the university's website.
For more information about privacy and confidentiality, click here to visit the Privacy Policy page.
Levels of electronic service provision
| Services Provided | Duration (Business Days) | Service Availability Time |
|---|---|---|
| Branches / Recruitment Channels | ||
| Applying for employment services at Hadaf branches and centers | Immediate | 24/7 |
| Branch Visit / Recruitment Channel | - | 5 Business Days |
| Immediate | 24/7 | |
| Services Provided | Duration (Business Days) | Service Availability Time |
|---|---|---|
| Registering Individuals/Establishments in the Human Resources Development Fund's Electronic Services | Immediate | 24/7 |
| Applying for the Fund's Programs | Immediate | 24/7 |
| Verifying Individuals' Bank Accounts | 5 to 7 Business Days | 24/7 |
| Services Provided | Duration (Business Days) | Service Availability Time |
|---|---|---|
| Job Search Benefit | ||
| Applying for Job Search Benefit | Immediate | 24/7 |
| Withdrawing from Job Search Benefit | Immediate | 24/7 |
| Guided Transportation | ||
| Register for the Routed Transport Product | Instant | 24/7 |
| Services Provided | Duration (Business Days) | Service Availability Time |
|---|---|---|
| Registering Individuals/Establishments in the Human Resources Development Fund's Electronic Services | Immediate | 24/7 |
| Applying for the Fund's Programs | Immediate | 24/7 |
| Verifying Individuals' Bank Accounts | 5 to 7 Business Days | 24/7 |
