Customer Charter
The website of the Human Resources Development Fund (HRDF) serves as an important channel of interaction and communication with its beneficiaries, providing them with valuable information and services. HRDF is committed to building a strong and constructive relationship with its beneficiaries, one that is based on standards that enhance, strengthen, and develop this relationship to ensure mutual benefit. This User Charter outlines the website’s commitments toward its visitors on the one hand, and the responsibilities of the visitors to the other.
HRDF’s Commitments
In line with the vision and mission of the Human Resources Development Fund, and in pursuit of the objectives of its website, we are committed to providing the best possible services to users of the website, whether individuals or representatives of establishments within the Kingdom of Saudi Arabia. This charter outlines the website’s main commitments, which focus on:
- Assistance and Support:
The HRDF website includes a dedicated section for assisting and supporting beneficiaries of the Fund’s services and programs. This section provides visitors with all the help, guidance, and direction they may need. It features written content and multimedia materials in various formats, as well as detailed information and links to different support options, such as: live chat, callback service, frequently asked questions, WhatsApp support, sign language service, screen sharing with customer service representatives, multiple inquiry sections, and more. - Privacy and Information Confidentiality:
The HRDF website places the confidentiality of its users’ and visitors’ information at the top of its priorities. The website management makes every effort to deliver high-quality services to all beneficiaries, guided by the Privacy and Information Confidentiality Policy. - Communication and Engagement Channels:
The website management is committed to interacting with and responding to all inquiries received through the Support and Assistance page. Additionally, HRDF offers another specialized and more transparent communication channel through the Co-Creation and Ideas service. This channel promotes the values of communication, public respect, and collaboration between HRDF and its beneficiaries, allowing them to report misconduct or administrative issues, or submit suggestions and ideas that can help enhance the Fund’s operations and effectiveness.
Customer Responsibilities
As the Human Resources Development Fund (HRDF) website is committed to providing the best possible services to its users, there are certain responsibilities that clients are expected to uphold to ensure they receive the full benefit as intended by the website’s management. Below are some of the key responsibilities of users toward the website:
1. Terms of Use Document
2. Privacy and Data Protection Policy
3. Website Cybersecurity Policy
Users are expected to review these documents and policies carefully and to comply with their provisions.
