Objection Or Acceptance to performance data (Orders Delivery Track)

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Service
Enablement
Freelance Support (Orders Delivery Track)
On-the-job employee

This e-service enables beneficiaries of the Freelance Support Product (Orders Delivery Track) to view and accept their monthly performance data, which reflects completed projects and earned income. In case of any discrepancies, an objection can be submitted electronically within 5 days from when the data is reflected in the beneficiary’s account Objections are reviewed in coordination with service providers and the Transport Authority to ensure accurate support calculations.

Service Level Agreement

Steps to accept or submit an objection to performance data:

Log in to the unified platform of the Human Resources Development Fund.
Go to the dashboard for the relevant track.
Review the monthly performance data.
Ensure that the objection period has not ended.
Click the “Accept” button, or if you wish to object, click the “Object” button.
If you choose to object, a side window will appear to enter the objection details.
Select the project you want to object to.
Enter the actual income amount.
Click the “Submit Request” button.

N/A

The performance data must have been published on the dashboard.
The objection period must still be open (objections must be submitted within 5 days of the performance data being published).
The beneficiary must not have already submitted an objection for the same month (only one objection is allowed per period).

You can submit an objection to your performance data in the Freelance Support Product (Orders Delivery Track) by following these steps:

Log in to the Unified Platform using your National Access credentials.
Navigate to the Freelance Support Program – Delivery Track dashboard.
Review the monthly performance data displayed.
Ensure that the objection period (within 5 days of data publication) is still open.
Click the “Submit Objection” button next to the month you want to dispute.
Select the project for which you want to challenge the performance data.
Enter the correct actual income you earned.
Click “Submit Request.”