This e-service enables beneficiaries of the Freelance Support Product (General Track) to view and accept their monthly performance data, which reflects completed projects and earned income. In case of any discrepancies, an objection can be submitted electronically within 5 days from when the data is reflected in the beneficiary’s account. The beneficiary must then coordinate with the Bahr platform, which handles objections to ensure proper processing of invoices and entitlements.
Service Level Agreement
- Log in to the unified platform of the Human Resources Development Fund.
- Go to the dashboard for the relevant track.
- Review the monthly performance data.
- Ensure that the objection period has not ended.
- Click the “Accept” button, or if you wish to object, click the “Object” button.
- If you choose to object, a side window will appear to enter the objection details.
- Select the project you want to object to.
- Enter the actual income amount.
- Click the “Submit Request” button.
- The objection will be saved and sent to the Bahr platform.
- Performance data must be published on the dashboard.
- The objection must be submitted within 5 days from the performance data publication date.
- The beneficiary cannot submit more than one objection for the same month."
Between the 5th and 7th of the month following the eligibility month, data is imported from the Bahr platform. This includes information about approved projects (completed or ongoing) and the income value for each project. The data is then displayed in the beneficiary’s dashboard on the Human Resources Development Fund’s unified platform.
Income is calculated based on completed or ongoing projects whose payments have been actually transferred to the beneficiary’s wallet on the Bahr platform during the eligibility month. Active projects with no recorded payments in the wallet during that month are excluded.
You can submit an objection to the performance data for the Freelance Support Program – General Track by following these steps:
- Log in to the unified platform using your National Access credentials.
- Go to the General Track dashboard.
- Review the displayed monthly performance data.
- Make sure the objection period (5 days from the data publication date) is still valid.
- Click the “Submit Objection” button next to the relevant month.
- Select the project you wish to object to.
- Enter the actual income amount you earned.
- Click the “Submit Request” button.
- The objection will be saved and electronically forwarded to the Bahr platform for review and verification. You must also contact the Bahr platform to resolve the objection before the next scheduled data re-pull (which takes place 10 days after the data viewing period ends).
You can contact the toll-free number 8001222030 or email info@hrdf.org.sa. You may also submit a ticket via the unified platform by clicking on the “Support” icon and follow up on its status until it is resolved.
Objection or Acceptance to performance data - User Manuel
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