Service Level Agreement
Human Resources Development Fund asserts its keenness to provide e-services at all times on its e-services. You can find below a list of the standards-compliant e-services with a commitment to the maximum service time. Kindly note, that the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of the transaction.
|
Service Provided |
Processing Time (Business Days) |
Service Availability |
|
|
Branches / Employment Channels |
Registration of individuals in the Human Resources Development Fund (HRDF) electronic services |
Immediate |
24/ 7 |
|
Application for employment services at branches and HRDF centers |
Immediate |
24/ 7 |
|
|
Branch visit / Employment channel |
- |
5 Business Days |
|
Service Provided |
Processing Time (Business Days) |
Service Availability |
|
|
Shared Services |
Registration of individuals / organizations in HRDF electronic services |
Immediate |
24/ 7 |
|
Application for fund programs |
Immediate |
24/ 7 |
|
|
Bank account verification for individuals |
5 to 7 Business Days |
24/ 7 |
|
Program Name |
Service Provided |
Processing Time (Business Days) |
Service Availability |
|
Job Search Subsidy
|
Application to program |
Immediate |
24/ 7 |
|
Eligibility verification |
Two stages:
|
24/ 7 |
|
|
Withdrawal from the Unemployment Financial Assistance Program applies to the following cases: enrolled or qualified |
Immediate |
24/ 7 |
|
|
Support payment |
On the 5th of each month; if on Friday, then on the 4th; if on Saturday, then on the 6th |
24/ 7 |
|
|
Withdrawal from the Job Search Subsidy program |
Instant |
24/ 7 |
|
|
Directed Transport |
Application to program |
Immediate |
24/ 7 |
|
Eligibility verification |
Two stages:
|
24/7 |
|
|
Trip performance standards verification |
1st to 31st of each month |
24/7 |
|
|
Support payment |
28th of each month |
24/7 |
|
|
|
Application to program |
Immediate |
24/ 7 |
|
Eligibility verification |
Two stages:
|
24/ 7 |
|
|
Trip performance standards verification |
20th of the previous month to the 19th of the current month |
24/ 7 |
|
|
Support payment |
Two stages:
|
24/ 7 |
|
|
Employment Support |
Application to program |
Immediate |
24/ 7 |
|
Support application review |
Within 14 business days |
24/ 7 |
|
|
Eligibility verification |
20th of each month |
24/ 7 |
|
|
Support payment |
1st of each month |
24/ 7 |
|
|
Career Guidance Portal (Subol)
|
Registration |
Immediate |
24/ 7 |
|
Starting career guidance journey |
Immediate |
24/ 7 |
|
|
Professional inclinations assessment |
Immediate |
24/7 |
|
|
Scheduling a career guidance session |
Immediate |
24/7 |
|
|
Providing career guidance session |
As per the date and time specified by the beneficiary |
24/7 |
|
|
Viewing personal profile |
Immediate |
24/7 |
|
|
Career Guidance in Universities |
Registration |
Immediate |
24/7 |
|
Workshop seat reservation |
Immediate |
24/7 |
|
|
Attending workshops |
Immediate |
24/7 |
|
|
Scheduling a career guidance session |
Immediate |
24/7 |
|
|
Providing career guidance session |
Immediate |
24/7 |
|
|
Viewing personal profile |
Immediate |
24/7 |
|
|
e-Training (Doroob) |
Account creation |
Immediate - Electronic |
24/ 7 |
|
Program registration |
Immediate - Electronic |
24/ 7 |
|
|
Certificate printing |
Immediate - Electronic |
24/ 7 |
|
|
On-the-Job Training - Graduate Development (Tamheer) |
Program registration |
Immediate - Electronic |
24/ 7 |
|
Eligibility verification |
Immediate - Electronic |
24/ 7 |
|
|
Application for training opportunity |
Immediate - Electronic |
24/ 7 |
|
|
Reward payment |
Monthly, from the 10th to the 15th |
24/ 7 |
|
|
Certificate printing |
Immediate - Electronic |
24/ 7 |
|
|
On-the-Job Training -Cooperative Training
|
Program registration |
Immediate - Electronic |
24/ 7 |
|
Application for training opportunity |
Immediate - Electronic |
24/ 7 |
|
|
Certificate printing |
Immediate - Electronic |
24/ 7 |
|
|
On-the-Job Training - Professional Experience
|
Program registration |
Immediate - Electronic |
24/ 7 |
|
Application for training opportunity |
Immediate - Electronic |
24/ 7 |
|
|
Certificate printing |
Immediate - Electronic |
24/ 7 |
|
|
Qurrah - Individuals |
Registration in HRDF electronic services |
Immediate |
24/ 7 |
|
Eligibility verification in HRDF electronic services |
Immediate |
24/ 7 |
|
|
Registration in Qurrah platform |
Immediate |
24/ 7 |
|
|
Adding children to Qurrah platform |
Immediate |
|
|
|
Child eligibility verification on Qurrah |
1 to 2 business days |
|
|
|
Center selection |
Immediate |
|
|
|
Center reservation acceptance on Qurrah |
2 business days |
|
|
|
Payment after center acceptance of reservation |
Immediate |
|
|
|
Qurrah - Establishments |
Registration in Qurrah platform |
Immediate |
24/ 7 |
|
Center eligibility verification |
24 hours |
24/ 7 |
|
|
Adding and publishing services on Qurrah platform |
Immediate |
|
|
|
Payment to centers through Qurrah |
15th to 25th of each month |
|
|
|
Wusool |
Eligibility verification |
Immediate |
24/ 7 |
|
Work and home location determination |
Immediate - Electronic |
24/ 7 |
|
|
Information transfer to service providers |
Immediate, within 24 hours |
24/ 7 |
|
|
Email and mobile setup with service provider |
Immediate |
24/ 7 |
|
|
Vehicle selection on Wusool app |
Immediate |
24/ 7 |
|
|
Support balance renewal by category |
Automatically at the beginning of each month |
24/ 7 |
|
|
Trip charge deduction |
Immediate - Electronic |
24/ 7 |
|
|
Dialysis support product |
Applying for dialysis support |
Immediate |
24/ 7 |
|
Maharat Product
|
Application to program via Taqat portal |
Immediate |
24/ 7 |
|
Eligibility verification on Taqat portal |
|
24/ 7 |
|
|
Training program duration |
Max 6 months |
24/ 7 |
|
|
Support payment |
After completing the training program, within 3 months of certification, and social insurance registration |
24/ 7 |
|
|
Professional Certification Product
|
Application to program |
Immediate |
24/ 7 |
|
Eligibility verification |
Based on the eligibility criteria listed on the website |
24/ 7 |
|
|
Training program duration |
Not applicable |
24/ 7 |
|
|
Support payment |
Instant |
24/ 7 |
|
|
Request direct support for certifications |
Periodically without a specific date |
24/ 7 |
|
|
Hadaf Leadership Program
|
Application to program via program email |
Via email: AcademicAF@hrdf.org.sa |
24/ 7 |
|
Eligibility verification |
Two stages:
|
24/ 7 |
|
|
Training program duration |
12 weeks |
24/ 7 |
|
|
Support payment |
Based on the contract terms after each 12-week group completion |
24/ 7 |
|
|
Institutions for Strategic Partnership
|
Application to program |
Immediate |
24/ 7 |
|
Bank account verification |
Two manual stages:
|
24/ 7 |
|
|
Eligibility verification |
Two stages:
|
24/ 7 |
|
|
Support payment |
28th of each month |
24/ 7 |
|
|
Nine Tenths (Tojjar App) |
Apply for registration support in tojjar applications |
Instant |
24/ 7 |
|
Nine Tenths (Tojjar Booth)
|
Apply for support for tojjar booths |
5 Day |
24/ 7 |
|
Apply for hosting tojjar booths |
20 Day |
24/ 7 |
|
|
Nine Tenths (Bahar)
|
E-Payment on Bahr platform |
Instant |
24/ 7 |
|
Withdrawal of amounts due on the Bahr platform |
Instant |
24/ 7 |
|
|
Create projects on Bahr platform |
45 minutes |
24/ 7 |
|
|
Apply for projects on the Bahr platform |
Instant |
24/ 7 |
|
|
Arbitration in the Bahr platform |
5 Day |
24/ 7 |
|
|
Nine Tenths (Forsah)
|
Add/delete a facility commissioner on the Forsa platform |
Instant |
24/ 7 |
|
Add/delete a branch on Forsa platform |
Instant |
24/ 7 |
|
|
Create and manage a tender (competition) on the Forsa platform |
Instant |
24/ 7 |
|
|
Apply for a tender (competition) on the Forsa platform |
40 minutes |
24/ 7 |
|
|
Competition management on Forsa platform |
Instant |
24/ 7 |
|
|
Manage opportunity (price comparison, opportunity extension, cancellation) |
40 minutes |
24/ 7 |
|
|
Nine Tenths (Zaad) |
View reports and statistics on the Zaad platform |
Instant |
24/ 7 |
|
Program Name |
Service Provided |
Processing Time (Business Days) |
Service Availability |
|
Jadarat
|
Rejection of the result of the personal interview |
Instant - Electronic |
24/ 7 |
|
Disqualufy/cancel a candidate |
Instant - Electronic |
24/ 7 |
|
|
Creation/Approval of Nomination Lists |
Instant - Electronic |
24/ 7 |
|
|
Medical examination invitation |
Instant |
24/ 7 |
|
|
Enter the result of the medical examination |
Instant |
24/ 7 |
|
|
Send Job Offer |
Instant |
24/ 7 |
|
|
Define alignment settings for job posting |
Instant |
24/ 7 |
|
|
Define alignment preferences |
Instant |
24/ 7 |
|
|
Create a job contract |
Instant |
24/ 7 |
|
|
Create the professional file in the Jadarat platform |
Instant |
24/ 7 |
|
|
Managing career opportunities at the Jadarat platform |
Instant |
24/ 7 |
|
|
Apply for jobs on the Jadarat platform |
Instant |
24/ 7 |
|
|
Withdraw from applying on the Jadarat platform |
Instant |
24/ 7 |
|
|
Exclusion of applicants on the Jadarat platform |
Instant |
24/ 7 |
To view service performance statistics click here
