A procedural e-service that enables an establishment’s authorized representative to register the entity for the Dialysis Support Product by verifying the commercial registration and bank IBAN details, then adding the first beneficiary without the need to visit the issuing authority.
Pilot launch of the dialysis support product
Service Level Agreement
- Visit the HRDF website, select the Dialysis Support Product, and click “Start Service”.
- Log in as an authorized organization representative through the unified access system (Nafath).
- Read and agree to the Terms & Conditions and Privacy Policy.
- Select your organization from the list and link it to the product.
- Verify the mobile number and email address via the verification codes sent.
- Review the saved IBAN or add a new one if needed.
- Enter the employee’s ID number, mobile number, and email.
- The system sends a consent link to the employee (valid for 72 hours); once accepted, the employee becomes an active beneficiary.
- National ID number
- Mobile number
- Email address
- Must be a Saudi national.
- Must be registered as an active employee with the General Organization for Social Insurance (GOSI).
- Must be employed by the same entity submitting the support request.
- The employee’s health condition must match the medical leave indicating kidney failure and undergoing hemodialysis. The latest medical leave must not be older than 3 months from the date of attempting to add them in the support request, as reflected in the “Seha” platform.
- Must not be employed by any government agency (public sector).
- The establishment must not be suspended by the Human Resources Development Fund (HRDF).
- Must have a valid and updated IBAN number in the system.
The employer is compensated for a maximum of 13 dialysis-related absence days per month for each employee.
There is no cap on the support amount. The employee’s wage is calculated based on the salary registered in the social insurance (GOSI).
The representative can submit an objection through the dashboard by clicking on the “Support” button, which redirects to the ticketing system. The necessary documents should be submitted within the objection period specified for each billing cycle.
An authorized representative of the organization can cancel a support request for a beneficiary by following these steps:
1. Log in to the Dialysis Support Product dashboard on the Unified Platform.
2. Click “View Details” on the card of the employee receiving support.
3. On the beneficiary’s details page, select “Cancel Support.”
4. Choose the reason for cancellation from the list (e.g., recovery, resignation, etc.).
5. Confirm the cancellation acknowledgment.
6. A success notification will appear, and the beneficiary’s status will change to “Inactive.”
Note: Support cannot be canceled if the beneficiary is already included in an “Invoice Under Processing.”
The employee receives an SMS and an email containing a link valid for 72 hours to review and approve the data-sharing acknowledgment. If the employee does not respond within the time limit or declines the approval, the request is automatically canceled.
- Log in to the Dialysis Support Product dashboard.
- . Click “Add Employee” at the top of the beneficiary's table.
- . Enter the employee’s basic information (National ID number, email address, and mobile number).
- . Review the entered data to ensure its accuracy.
- Click “Submit Approval Request.”
- A success notification will appear, and an approval link will be sent to the employee’s email.
The system displays an immediate message preventing the establishment representative from performing any actions on the dashboard until the establishment is removed from the list. The establishment will not be included in the billing cycle.
• Under Payment – The payment request has been sent to the financial system and is under review.
• Returned Transfer – The bank transfer failed due to an issue with the establishment’s account; immediate correction is required.
• Paid – The transfer was completed, and the support amount has been deposited into the establishment’s account.
Support = (Employee’s salary registered with GOSI ÷ 30) × Number of approved dialysis leave days within the billing cycle.
The calculation is performed automatically per eligible employee and consolidated into a single invoice for the establishment.
It is a financial support program provided by the Human Resources Development Fund (HRDF), granting private sector establishments monetary compensation for the justified absence of employees undergoing dialysis sessions due to kidney failure. The employer continues to pay the employee’s salary, while HRDF covers the cost of those absent days through a structured monthly invoicing mechanism. The process starts with a request submitted by the employer, followed by the patient-employee’s approval for support.
To be eligible for support, the employee must meet the following conditions:
• Be a Saudi national.
• Be actively employed at the same establishment applying for the support.
• Not be employed in the public sector.
• Be classified as a kidney failure patient undergoing hemodialysis, based on a certified medical leave report issued via the “Sehhaty” platform.
• Submit a valid medical leave report issued within 90 days prior to the request submission, and it must be approved via “Sehhaty” or an officially recognized healthcare provider.
To qualify for support, the establishment must meet the following conditions:
• Not be suspended by HRDF.
• Not be listed on the “blacklist”.
• Own a valid, matching, and registered IBAN account in the system.
• Submit the request through a registered representative (authorized person).
The system is integrated with the “Sehhaty” platform to verify medical leave reports related to kidney failure. The leave must not exceed three months.
Applying to the Dialysis Support Service - User Manual
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