Acceptance of pending reservation at the center

Get the Service

Service
Enablement
Childcare Support "Qurrah"
Working Woman
Proactive services and alerts
On-the-job employee

It is an electronic service that allows the authorized representative to access the center's account and accept bookings for children submitted by the mother, so that the child can join the center according to the service start date and the price offered.

This is considered proactive, as the center receives a notification when the booking is approved.

Service Level Agreement

Visit the Human Resources Development Fund website, select the Childcare Support product, and click "Get Service."
Go to the National Access Portal to log in to the unified platform.
Choose a center based on its location near your home or workplace.
Submit your booking request to the center for approval.
Receive the electronic payment link for the service.
Receive a booking confirmation message.

Availability at the center.
Center approval of the booking request.
Payment of the deduction fee by the mother after center approval and confirmation of the booking.

The Dashboard is a page that displays the center’s information and bookings, allowing the center to view and manage reservations. Through this page, pending bookings can be reviewed and approved.

When a mother submits a booking request through the Unified Platform, the center must accept the request within one business day from the date of submission; otherwise, the request will be automatically canceled by the system. After the center accepts the request, the mother has an additional 24 hours to complete the online payment process; otherwise, the booking will be automatically canceled.

Bank transfer reference numbers are reflected in the Qurrah Product after the transfer process has been completed for all centers.

The child must be prepared from the start date of the service for a period of 3 days. The preparation icon disappears automatically. If the child is not prepared, registration will not be accepted. You can also follow these steps in the system:
1. Access the center’s page on the portal.
2. Go to Current Bookings.
3. A list of children will appear in order of priority for preparation.

Support is disbursed to the center in the Childcare Support Product (Qurrah) between the 15th and 25th of the following Gregorian month, taking official public holidays into account.

The full-service amount is transferred directly to the centers’ accounts during the period from the 15th to the 25th of the following Gregorian month, considering official public holidays. If a child does not attend or benefit from the service, the center must notify the Product team to recover the amount.

A 2.5% electronic payment service fee is applied to the total service price to support the activation of electronic payment services via the portal.

The confirmed and paid booking will be canceled, and the amount will be refunded to the beneficiary.

Reference numbers are reflected after the transfer process is completed for all centers.

A cancellation request can be submitted by the center or the beneficiary. If the child does not attend or benefit from the service, the Product team will contact both the center and the beneficiary to verify and process the refund.

If the beneficiary’s eligibility changes before a confirmed booking, the booking will be canceled, and the amount refunded to the beneficiary.

Support is not disbursed if there are no active bookings or if the center’s license has expired.

Entitlements are disbursed to centers between the 15th and 25th of each Gregorian month for the previous month.

Access the Unified Platform and use the Contact Us page.