Booking the service at one of the centers or nurseries

Get the Service

Service
Enablement
Childcare Support "Qurrah"
Working Woman
Proactive services and alerts
On-the-job employee

An electronic service through which the mother can reserve a place for her child in one of the approved private centers or kindergartens and pay the deducted amount to make the reservation subsidized.

Service Level Agreement

1. Visit the Human Resources Development Fund website, select the Childcare Support product, and click "Start Service."

2. Go to the National Access Portal to log in to the unified platform.

3. Add the children.
4. Add the address.
5. Select the care center or private kindergarten.
6. Select the service.
7. Send the booking confirmation to the center for processing.
8. The center approves the request.
9. Receive the payment link.
10. Receive a booking confirmation message.

The child must be a newborn up to six years of age.
An available seat must be present at the center or childcare facility.

The Human Resources Development Fund contributes up to 50% of the cost of childcare centers or licensed nurseries, with a maximum of SAR 1,600 per child.

Support starts from the first supported reservation and the child’s attendance at the center and continues until the child completes 6 years of age.

The Qurrah portal will be closed, and the product will be transferred to the Unified Platform for HRDF Services to unify the beneficiary and childcare center journey and provide improved services.

Yes. A non-Saudi child of a Saudi mother is supported.
The request is processed within one business day.

Yes. The service must be reserved and paid for electronically through the Unified Platform for HRDF Services in order to benefit from the financial support.

- A reservation request is automatically canceled in the following cases:
• If the childcare center does not accept the reservation request within one business day.
• If the beneficiary does not complete payment within 24 hours.
• If the child does not attend the center within three days from the service start date.
• If the beneficiary’s eligibility status changes two days before the reservation start date.

A complaint should be submitted through the Unified Platform for HRDF Services.
The product team will take the necessary actions and verify the details of the requested amounts.

You may contact Customer Support to submit a request after providing the center’s name and contact details, so the team can coordinate with the center.

Yes. The beneficiary pays any additional services or fees not covered under the product,
after deducting the supported amount.

To benefit from the support, the beneficiary must select a monthly service type, as eligibility is verified on a monthly basis.
The beneficiary may activate the Automatic Reservation Extension feature to facilitate continuous reservations.

The Automatic Reservation Extension is a feature designed to facilitate monthly reservations without the need to re-enter the system each month.
A reminder notification is sent one week before the current reservation ends, allowing the beneficiary to approve the extension and complete payment.

Yes. This can be done by activating the Automatic Reservation Extension feature.

Yes. The beneficiary can activate the automatic extension through her account on the Unified Platform.A notification will be sent one week before the current reservation ends, subject to service availability.

Yes. A mother may benefit from support for one or more children simultaneously, provided that all eligibility conditions are met and the children’s ages do not exceed 6 years.

Yes. The beneficiary may continue to receive support during her annual leave period.

Yes. Support continues during official holidays if the childcare center provides services during those periods.

- Yes. A mother may benefit from the support intermittently, provided that:
• All eligibility conditions are met.
• The child’s age does not exceed 6 years.

Yes. As long as the beneficiary is registered in Social Insurance by the new employer, financial support will continue without interruption.

No. The full service amount (the beneficiary’s share plus the supported amount) is paid directly to the childcare center.
Payments are processed between the 15th and 25th day of the following Gregorian month, taking official holidays into account.

Yes. The service amount includes VAT, if the childcare center is subject to VAT in accordance with the applicable VAT regulations.

Reference numbers appear after the completion of the transfer process to all childcare centers.

Support cannot be manually suspended. It automatically starts from the first supported reservation and stops when eligibility changes to “Not Eligible.” If there is no reservation, no support amount is applied.

The center must accept the reservation within one business day from the request date. After acceptance, the beneficiary has 24 hours to complete electronic payment; otherwise, the request is automatically canceled.

No. Support is provided on a monthly basis only, in accordance with HRDF support policies.

There is no withdrawal option from the product itself.
If the reservation is canceled before the third day of service, the deducted amount is refunded to the beneficiary only, and the center is notified not to prepare the child. A new reservation cannot be made for the same child if there is an existing confirmed and paid reservation.

The confirmed and paid reservation is canceled, the status becomes “Canceled,” and the beneficiary’s amount is refunded

By logging into the platform, accessing Profile, and updating the email address from the personal information section.

- A reservation request is automatically canceled if:
• The center does not accept the request within one business day.
• The beneficiary does not complete payment within 24 hours.

No. Support cannot be provided if eligibility conditions are not met.

Yes. Reservations can be made up to 30 days before the service start date, subject to eligibility verification for both the beneficiary and the child.

If the child completes 6 years of age during the selected reservation period, the system will not allow the reservation to be completed.

By logging into her account, accessing the Reservations Dashboard, selecting the reservation, clicking Cancel Reservation, choosing the cancellation reason, and confirming the request.

Yes. The product is available across all regions of the Kingdom, subject to the availability of registered childcare centers on the Unified Platform for HRDF Services.

The system will not allow any new reservations once the child reaches 6 years of age.

By accessing the Unified Platform and using the “Contact Us” page.

No. Data is transferred securely, and no beneficiary or child data will be lost.

• No. Active reservations will continue normally without interruption.

Yes. All previous reservations are available in the dashboard.

No. Reservations will not be available on the Qurrah Portal after the transition date, as services will be fully available through the Unified Platform for HRDF Services

The support covers female employees in the private sector only (those registered in Social Insurance/GOSI).

The beneficiary pays the remaining amount after deducting the support, as HRDF covers up to 50% of the reservation cost, not exceeding SAR 1,600 per child.